Service quality in practice
a handbook for practitioners
John A. Murphy ; with Tony Farmar
| Main Creator: | |
|---|---|
| Contributors: | |
| Format: | BOOK |
| Language: | English |
| Published / Created: |
Dublin
Gill & Macmillan
1993
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| Subjects: | |
| Notes: | Bibliography. - Index Physical description: 230 p. 24 cm. more |
| ISBN: | 0717118797 |
| LEADER | 01007nam a2200289 4500 | ||
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| 650 | 0 | |a Performance standards | |
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