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Service quality in practice
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Service quality in practice
a handbook for practitioners
John A. Murphy ; with Tony Farmar
Main Creator:
Murphy, John A. John Anthony
Contributors:
Farmar, Tony
Format:
BOOK
Language:
English
Published / Created:
Dublin
Gill & Macmillan
1993
Subjects:
Service industries
>
Quality control
Service industries
>
Ireland
>
Quality control
Performance standards
Notes:
Bibliography. - Index
Physical description: 230 p. 24 cm.
more
ISBN:
0717118797
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MARC
Call Number
View In
Collection
A27928
Main Reading Room
Irish
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