%0 Book %E Saundry, Richard, editor. %E Latreille, Paul L., editor. %E Ashman, Ian, editor. %I Palgrave Macmillan %D 2016 %C London %G English %@ 9781137515605 %@ 1137515600 %@ 9781137515599 %T Reframing resolution : innovation and change in the management of workplace conflict