The virtual customer :
a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um nuevo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunão Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : colloque satellite São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : reunión satélite São Paulo, Brasil, August 18-20, 2004 /
edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
| Contributors: | |
|---|---|
| Format: | Journal / Serial |
| Language: | Multiple English French Spanish Portuguese 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish. |
| Published / Created: |
München [Munich] :
Saur,
2005.
|
| Series: | IFLA publications,
117 |
| Subjects: | |
| Notes: | International conference proceedings of a conference organized by the Management and Marketing Section of IFLA. Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands. Cover title has typographical errors: Virtual Costumer: a new paradigm for improving costumer relations in libraries and information services. Includes bibliographical references and indexes. Physical description: xvi, 385 p. : ill. ; 22 cm. Parallel title: Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas Parallel title: Usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information Parallel title: Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca more |
| ISBN: | 3598218451 (hbk.) |