Murphy, J. A. J. A., & Farmar, T. (1993). Service quality in practice: A handbook for practitioners. Gill & Macmillan.
MLA CitationMurphy, John A. John Anthony, and Tony Farmar. Service Quality in Practice: A Handbook for Practitioners. Gill & Macmillan, 1993.
Warning: These citations have been automatically generated and may not always be 100% accurate..