Service quality in practice
a handbook for practitioners
John A. Murphy ; with Tony Farmar
Main Creator: | |
---|---|
Contributors: | |
Format: | Book |
Language: | English |
Published / Created: |
Dublin
Gill & Macmillan
1993
|
Subjects: | |
Notes: | Bibliography. - Index Physical description: 230 p. 24 cm. more |
ISBN: | 0717118797 |